No revenue leaks. Not at 9pm. Not on a Sunday.
Vantello runs your front office. Calls answered, urgent work dispatched, quotes chased, reviews collected — around the clock. You get your day back and stay on the job.
A customer calls at 9pm with a burst pipe or no heat. The phone rings out to voicemail. They hang up and dial the next company on Google.
That was a $3,000–$10,000 job, and nobody at the shop ever knew it happened.
What we install
24/7 intake and triage
Answers in one ring, at any hour. Works out what is wrong and how urgent it is, and takes the details properly — address read back, callback number confirmed digit by digit.
Emergency dispatch
A genuine emergency phones the on-call technician and reads out the situation. No answer in five minutes, it calls the backup.
Missed-call text-back
Any call that still slips through gets an instant text, so the caller stays instead of dialling a competitor.
Speed-to-lead
Web forms and online enquiries get a reply inside 60 seconds, while the customer is still looking at their screen.
Quote follow-up
Every estimate gets a polite nudge on day 2, 5 and 10.
Photo quote builder
Photos from the job are turned into a draft quote against your own price book. A person approves every one before it goes anywhere near the customer.
Review requests
Job marked done, review request goes out.
Job records in your software
Calls, addresses, and outcomes written back into the system you already use, so nothing lives only in someone’s head.
Monthly scoreboard
One page: calls captured, emergencies dispatched, quotes revived, reviews earned.
Gas, smoke or anyone unwell: it stops the intake, gets them outside, and puts them on to 911.
Never diagnoses. Never quotes over the phone. Never promises a time.
Who we work with
If your customers pick up the phone when they need you, this works. We built it first for the trades, because that is where a missed call costs the most — but nothing about it is limited to them.
Plumbing, HVAC, electrical, roofing and more.
Buildings that cannot wait until Monday.
Where a booking is the whole transaction.
If the phone rings out, it applies.
Built by someone who has been on the other end of the call.
Joshua Mastromattei is a heavy machine operator by trade, with years in high-rise construction and time served as a Fire Ranger with the Ontario Ministry of Natural Resources and Forestry. He has been the one on site with his hands full while the phone rang.
That is why this system asks the questions a tradesperson would ask, sorts a real emergency from a Tuesday problem, and gets the right person moving. It was built from the job site in, not from a spreadsheet out.
Every call answered. Day or night.